I give shape to complicated problems.
I find where an organisation’s information, rules and services stop matching the people who use them, and redesign them.
Books
New this month: Compression vs Clarity and Great Cities, Unique Fails.


20There Are Only Twenty Screens
Institutes
I am building six independent institutes, each devoted to one subject and built to be read in the open: Interfaces, Symbolic, Written, Hanzi Design, Canto and Corpus.
About
20 years across Europe and Asia. 7 as managing director of a design consultancy in Hong Kong. Since 2020, UK higher education. Doctorate in design from The Hong Kong Polytechnic University.