I give shape to complicated problems.
I find where an organisation’s information, rules and services stop matching the people who use them, and redesign them.
- 20+ yearsexperience across Europe and Asia
- 7 yearsrunning a design consultancy in Hong Kong
- PhDThe Hong Kong Polytechnic University
- Nowin UK higher education
Work
- Two campuses, one monthAgreed in two months. Delivered in one.Electronics manufacturing · China
- Five companies, one ruleEighteen hours a week of searching, down to two.Group of companies · Greater China
- 15,000 rooms, one answerScattered records, one search.Higher education · UK
Writing
New in 2026: Compression vs Clarity and Great Cities, Unique Fails.
Essay: One object, four questions →
Institutes
I am building six independent institutes, each devoted to one subject and built to be read in the open: Interfaces, Symbolic, Written, Hanzi Design, Canto and Corpus.