Selected work
Three cases, for leadership teams in Hong Kong, mainland China and the UK: what was wrong, what I did, and what changed.
When leaders bring me in
- A programme is failing, and the people in it no longer agree what it is for.
- People cannot find what they need, so they ask, wait, or do the work twice.
- Two systems say different things, and the organisation follows the wrong one.
Three cases
Electronics manufacturing · China
Two campuses, one month
Agreed in two months. Delivered in one.
Read the case →
Group of companies · Greater China
Five companies, one rule
Eighteen hours a week of searching, down to two.
Read the case →
Higher education · UK
15,000 rooms, one answer
Scattered records, one search.
Read the case →
Client names are withheld. Figures are measured, or marked as estimates; where there is no figure, none is given. Screens are re-created with sample data.